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Course Description

This course provides delegates with the knowledge and skills required to assess the conformance of an organization's quality management system to ISO 9001:2015 standard. The course equips delegates with the skills to plan; conduct, and report on audits enabling them to conduct effective audits. Participants will gain techniques on how to detect system errors and to identify areas of improvements that will contribute to continual improvement of the management system. This
detailed course will cover the fundamentals of auditing and how to determine effectiveness of corrective actions taken. The course will also be based on auditing principles as outlined in ISO19011 Auditing Standard. It will lead delegates through each step of the internal audit process as they complete the course exercises. High level of participation is encouraged in this course through discussions, group works and presentations that are important in reinforcing the internal auditing concepts and in providing practice in applying them.

Course Outcomes

•  Describe internal auditor’s responsibilities and how internal auditing plays a role in the maintenance and improvement of a management system
•  Plan, conduct and report an internal audit of a management system in accordance with ISO 19011
•  Be able to link evidence to non-conformities and identify areas of improvement.

Prerequisites

•  Introduction to Internal Auditing
•  The terms and definitions used in auditing
•  Objectives of internal auditing
•  Explain how audits can be used as a tool for the maintenance and improvement of management systems
•  Audit Criteria
•  Auditor conduct

Who should attend

•  Managers and supervisors of all services and manufacturing businesses responsible for the development of quality management system.
•  Technical Managers, Quality Assurance and Quality Control Managers
•  Quality Auditors and factory inspectors or supervisors.
•  Anyone looking to be qualified to perform internal audits of any Quality Management